faq
Frequently Asked Questions
How long will my order take to arrive?
Orders are delivered in approximately 25 minutes on average. During peak hours and to remote areas, delivery times may be slightly longer. You can track your order status from your account.
Which areas do you deliver to and are there delivery fees?
Delivery fees are calculated automatically based on your delivery zone at checkout. Delivery is free in the central area.
What payment methods do you accept?
You can pay with cash or card at the door. If available, you can also pay online with a card.
How do I earn and use loyalty points?
As a member, you earn points with every order you place; points are added to your account once your order is delivered. On your next order, you can redeem them as a discount using the "use points" option in your cart.
Is allergen information available for your products?
Our products may contain gluten, dairy, eggs, sesame, and mustard; all items are prepared in the same kitchen. If you have allergies, please note it in your order or call us.
Can I customize items to my liking?
Yes. On the product page, you can choose options like customizing your meal, adding extra cheese, selecting sauces, and adjusting spice levels. You can also add special requests in the product or order notes.
Can I cancel my order?
You can cancel your order by calling us before we start preparing it. Once preparation has begun, cancellations may not be possible.
Can I place a pickup order?
Yes. Just write "pickup" in the order notes and we'll let you know when your order is ready.